Track and Trace in Logistics
What is the status of the shipment?
Have all required documents been submitted?
Can Track and Trace be linked with a freight forwarding software?
These pieces of information often need to be laboriously conveyed through endless phone calls or lengthy email exchanges, which can be time-consuming and economically burdensome for operations. This raises the question: How can the process be optimized?
A customer portal with digital bookings and Track and Trace offers an interesting and effective alternative. You log in via the browser, it is accessible 24 hours a day, the status information is always up to date, and the visibility of the entire process is quite impressive. What Track and Trace is and how it is applied in the logistics and freight forwarding industry will be explained in the further part of the article.
Contents:
Track and Trace in Logistics
How is Track and Trace used in logistics and freight forwarding?
Digital Transformation in Logistics: Customer portal with integrated Track and Trace system
Apart from track and trace, which processes are digitized and automated in the Xtt customer portal?
Perfect combination of Xfreight freight forwarding software and Track and Trace.
What is Track and Trace?
Track & Trace 2.0 describes the enhanced approach to shipment tracking, which goes beyond the traditional provision of the current shipment status. Using big data analysis and machine learning, various factors are analyzed in software to create a precise arrival forecast. The most accurate possible delivery time is predicted by considering historical delivery data, weather conditions, current social events (protests, strikes, large events), and traffic patterns.
How is Track and Trace used in logistics and freight forwarding?
Modern shipment tracking finds broad application in various industries such as retail and pharmaceuticals. However, the innovative application of track and trace in logistics and supply chain management is particularly noteworthy.
In the logistics industry, Track & Trace refers to the comprehensive tracking of packages or load units both inside and outside the company, especially for freight forwarders and transport companies. This tracking allows precise monitoring of the cargo throughout the entire shipping process. An essential tool here is the Transport Management System (TMS), which uses Track and Trace to track shipments. By continuously capturing and updating location data, the estimated time of arrival (ETA) of the shipment can be calculated.
Digital Transformation in Logistics: Customer portal with integrated Track and Trace system
The web-based customer portal with an integrated Track and Trace system that we provide to our customers corresponds in real-time with our freight forwarding software Xfreight. In this way, previously manual tasks can be made more efficient and automated. The data in both systems are synchronized according to needs and customer expectations, resulting in a significant acceleration of the entire ordering and delivery process.
Apart from track and trace, which processes are digitized and automated in the Xtt customer portal?
Digital/Automated Processes in Xtt
- Digital orders (booking) captured in a few steps
- Digital communication and cooperation in real-time
- Up-to-date status information
- Automated email notifications for relevant status updates
- Synchronization of selected data in the customer portal and freight forwarding software
- Each new order is assigned an EDI order with a unique number
- Transport mode (air freight, sea freight, land transport) can be selected by the customer when ordering
- Document management: Uploading, storing, and archiving relevant documents (freight documents)
- Easy execution of corrections (changes) in the order
- Role-based, individualized interface with filter function
Advantages of a customer portal with integrated Track and Trace in connection with freight forwarding software.
These key aspects of an integrated customer portal with Track and Trace offer significant advantages for companies and customers. Real-time synchronization, accelerated processes, a personalized user interface, optimized transport options and efficient document management ensure seamless and effective logistics handling.
- Efficient communication: The customer portal enables seamless real-time communication between freight forwarding companies and customers. No more phone calls and emails are needed.
- Improved transparency: Customers have access to the current status of their shipments at all times, which leads to improved transparency and increases customer satisfaction.
- Automation of tasks: By integrating Track and Trace into the forwarding software, many manual tasks can be automated This saves time and increases efficiency as a result
- Real-time synchronization: Data is synchronized in real time between the customer portal and the shipping software, ensuring accurate and up-to-date information transfer and better workflows.
- Acceleration of the process: The digital capture of orders and the automatic status update significantly accelerate the entire ordering and delivery process.
- Personalized interface: The customer portal offers a personalized and customizable interface that allows customers to quickly find and filter relevant information.
- Optimization of transport options: Customers can select their preferred mode of transportation (air freight, sea freight, land transport) directly when ordering, resulting in a better fit with their needs.
- Document management: Customers can easily upload, save and archive relevant documents such as freight documents. This simplifies and optimizes document management.
Perfect combination of Xfreight freight forwarding software and Track and Trace.
An article covering more topics from the world of logistics will be published soon. Stay tuned and contact us for any further questions.