We’ll help you to optimally use our products because your success is ours!

We take our tasks extremely seriously. The aim of our cooperation is your success. Important tools for financial success are structural improvements, simplifying processes and automating procedures. But in order to be sustainable in this too, it is essential to establish measurable criteria, to check these continuously and to draw objective conclusions on the basis of reliable measurement data. This is the only way you can create a profound basis for your next decisions. We’ll help you integrate these methods into your everyday business. Checking success is a permanent process: Reviewing. Assessing. Drawing conclusions. Reacting. Reviewing again.

We can clarify what initially seems theoretical based on the following example: Together, we will define checkable numerical criteria that will clearly show whether the actions you have taken are working. If it was your aim to reduce the number of double entries for multi-modal transports, you have to check whether that has really happened, whether it happened to the desired degree and if not, which circumstances could have caused this. On the basis of these findings, you can decide which adjustments to make.

CSM Grafik

The central aspects and advantages of success management

Customer Success Management has two dimensions. It makes the success of certain actions relating to your financial targets visible. Furthermore, it ensures a transparent, constructive partnership between XTRAS and your company, because the expertise of a service provider is also indirectly proven by the success of its clients. These two dimensions produce some aspects that have a decisive influence on the course of a project:

WE WANT TO UNDERSTAND YOU. Because we know the answer to your problem.

We want to understand exactly which problem has to be solved, the circumstances that have led to this challenge and the outlined conditions that must be met. Who has to decide? We will help you make this decision! You have the problem, we have the solutions – why don’t we just swap?

WE MUST KNOW YOUR AIM. Then we’ll also find the way there.

In order to find the best possible solution with you and for you, we have to define which targets have to be reached together. The more specifically these expectations are formulated, the better. Our outside perspective is essential in this step. We look at what you may have overlooked! In turn, both dimensions apply in this step, of course. What do you expect from these actions with regard to your corporate development? What expectations do you have for our cooperation?

WE BELIEVE IN DATA. This is the only way to make findings about success.

What sounds obvious and hackneyed, isn’t – quite the opposite. Continuously reviewing different relevant performance indicators is a key process that is often given too little attention. The more, the better. Which key figures these are is clearly set by your targets (e.g. earnings development, operating costs, employee utilization, employee satisfaction, overall productivity, etc.).

WE WANT TO MAKE IT EVEN BETTER. Conditions change, solutions have to as well.

Our great strength is that we can tailor our products to your current needs. In addition, however, because this also corresponds with our company philosophy, we generate ranges of solutions with maximum flexibility that will be viable in the future. As a result, we will enable your company to react quickly and efficiently to changed targets, innovations in the sector or any other challenges. Whether and when an adjustment is necessary will be shown reliably on the basis of the measurement data collected in relation to the targets.

CONTINOUS ADJUSTMENTS ARE A GOOD THING. There is no permanent straight path to success.

Control processes are reactive processes, in which a system – in this case your company – is constantly forced to react to changed conditions. Imagine a car journey from A to B. Although you know exactly where your destination is, you will still have to react to changing traffic conditions during the entire journey. This means the best strategy is to collect data sensibly, to assess this efficiently and always be ready for adjustments and changes.

WE NEED TO TALK. The key is permanent dialogue.

One mainstay of success management is communication, both between you and your customers and of course also between you and XTRAS. We use proven tools and methods to exchange knowledge as transparently and openly as possible – not just when it’s about understanding your company, but of course also to communicate our solutions to you and your employees. You can expect us to make frequent and precise enquiries. And don’t hesitate to do the same. And don’t hesitate to do the same.

The central aspects and advantages of success management

Customer Success Management has two dimensions. It makes the success of certain actions relating to your financial targets visible. Furthermore, it ensures a transparent, constructive partnership between XTRAS and your company, because the expertise of a service provider is also indirectly proven by the success of its clients. These two dimensions produce some aspects that have a decisive influence on the course of a project:

WE WANT TO UNDERSTAND YOU. Because we know the answer to your problem.

We want to understand exactly which problem has to be solved, the circumstances that have led to this challenge and the outlined conditions that must be met. Who has to decide? We will help you make this decision! You have the problem, we have the solutions – why don’t we just swap?

WE MUST KNOW YOUR AIM. Then we’ll also find the way there.

In order to find the best possible solution with you and for you, we have to define which targets have to be reached together. The more specifically these expectations are formulated, the better. Our outside perspective is essential in this step. We look at what you may have overlooked! In turn, both dimensions apply in this step, of course. What do you expect from these actions with regard to your corporate development? What expectations do you have for our cooperation? What expectations do you have for our cooperation?

WE BELIEVE IN DATA. This is the only way to make findings about success.

What sounds obvious and hackneyed, isn’t – quite the opposite. Continuously reviewing different relevant performance indicators is a key process that is often given too little attention. The more, the better. Which key figures these are is clearly set by your targets (e.g. earnings development, operating costs, employee utilization, employee satisfaction, overall productivity etc.).

WE WANT TO MAKE IT EVEN BETTER. Conditions change, solutions have to as well.

Our great strength is that we can tailor our products to your current needs. In addition, however, because this also corresponds with our company philosophy, we generate ranges of solutions with maximum flexibility that will be viable in the future. As a result, we will enable your company to react quickly and efficiently to changed targets, innovations in the sector or any other challenges. Whether and when an adjustment is necessary will be shown reliably on the basis of the measurement data collected in relation to the targets.

CONTINOUS ADJUSTMENTS ARE A GOOD THING. There is no permanent straight path to success.

Control processes are reactive processes, in which a system – in this case your company – is constantly forced to react to changed conditions. Imagine a car journey from A to B. Although you know exactly where your destination is, you will still have to react to changing traffic conditions during the entire journey. This means the best strategy is to collect data sensibly, to assess this efficiently and always be ready for adjustments and changes.

WE NEED TO TALK. The key is permanent dialogue.

One mainstay of success management is communication, both between you and your customers and of course also between you and XTRAS. We use proven tools and methods in order to exchange knowledge as transparently and openly as possible – not just when it’s about understanding your company, but of course also in order to communicate our solutions to you and your employees. You can expect us to make frequent and precise enquiries. And don’t hesitate to do the same.

Our success is also your success.

Two things are deeply rooted in our corporate culture. First, the desire and striving to continuously improve our products. Not because this is the pre-condition for our financial success, but because we solve problems with passion and set ourselves new challenges. Because we simply love what we do and stand behind it! Another central aspect is team thinking. This does not just mean the cooperation and feeling of togetherness among XTRAS employees. A trusting, positive customer relationship is just as important to us. We are convinced that an important factor in success is the satisfaction of everyone involved in a project. We look forward to sharing enthusiasm, openness and honesty, as well as creativity and energy as a joint team.

Dedicated employees and many years of experience with port and terminal processes, transport and shipping make NovaNatie an excellent partner for forwarders worldwide. The experts from Nova Natie rely completely on Xtos. The flexibility and efficiency of our range of solutions enable them to optimally meet the needs of their company and their customers.

“ Financial success can undoubtedly be planned. But this plan can only be implemented through the energy, commitment and understanding of everyone involved. We want to create the best pre-conditions for this. With us and with our clients. ”

Xtras Team

Our success is also your success.

Two things are deeply rooted in our corporate culture. First, the desire and striving to continuously improve our products. Not because this is the pre-condition for our financial success, but because we solve problems with passion and set ourselves new challenges. Because we simply love what we do and stand behind it!

Another central aspect is team thinking. This does not just mean the cooperation and feeling of togetherness among XTRAS employees. A trusting, positive customer relationship is just as important to us. We are convinced that an important factor in success is the satisfaction of everyone involved in a project. We look forward to sharing enthusiasm, openness and honesty, as well as creativity and energy as a joint team.

“ Financial success can undoubtedly be planned. But this plan can only be implemented through the energy, commitment and understanding of everyone involved. We want to create the best pre-conditions for this. With us and with our clients. ”

Xtras Team

Our success is also your success.

Two things are deeply rooted in our corporate culture. First, the desire and striving to continuously improve our products. Not because this is the pre-condition for our financial success, but because we solve problems with passion and set ourselves new challenges. Because we simply love what we do and stand behind it!

Another central aspect is team thinking. This does not just mean the cooperation and feeling of togetherness among XTRAS employees. A trusting, positive customer relationship is just as important to us. We are convinced that an important factor in success is the satisfaction of everyone involved in a project. We look forward to sharing enthusiasm, openness and honesty, as well as creativity and energy as a joint team.

“ Financial success can undoubtedly be planned. But this plan can only be implemented through the energy, commitment and understanding of everyone involved. We want to create the best pre-conditions for this. With us and with our clients. ”

Xtras Team

“ Financial success can undoubtedly be planned. But this plan can only be implemented through the energy, commitment and understanding of everyone involved. We want to create the best pre-conditions for this. With us and with our clients. ”

Xtras Team

Do you have any questions or would you like some advice? We’ll be pleased to help.

As expert partners with an affinity for the sector, we’ll help you on your way to benefiting from the state-of-the-art technologies of today. We look forward to your enquiry.

Phone:
03581 7924090
E-Mail:
info@xtras-log.de
QR-Code Grafik

Simply scan this code
with your smartphone and save our contact details.

Do you have any questions or would you like some advice? We’ll be pleased to help.

As expert partners with an affinity for the sector, we’ll help you on your way to benefiting from the state-of-the-art technologies of today. We look forward to your enquiry.

Phone:
03581 7924090
E-Mail:
info@xtras-log.de
QR-Code Grafik

Simply scan this code
with your smartphone and save our contact details.